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The player’s attempts to close his account have been overlooked. The casino refunded deposits that were made after the player requested self-exclusion, therefore we marked the complaint as resolved.
The player from Greece is having difficulties withdrawing winnings due to incomplete verification. The player managed to resolve the problem by contacting the casino's support.
The player from Kuwait has been blocked after accumulating winnings due to having an active self-exclusion in a sister casino. The player later confirmed that the deposit refund was processed successfully, therefore we marked this complaint as resolved.
The player from copyright had his account with Octocasino closed simultaneously with other accounts. He had lost his $600 deposit and hadn't been able to contact the casino regarding this. Upon receiving a complaint, we had facilitated communication between the player and the casino.
The issue was eventually resolved as the casino offered the player compensation in the form of a bonus as a gesture of goodwill.
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The casino did not provide a reason for the account closure and ignored the player's follow-up queries. After the Complaints Team had intervened, the casino had requested additional documents from the player for verification. Upon receiving the documents, the casino had processed the player's refund. The player had confirmed receipt of the funds, leading to the successful resolution of the complaint.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
paid in for the 6th time today. again only empty spins. 3 free spins with actually zero win. Play n Go does not work in Austria.
Промокоды. Нигде их специально искать не достаточно – обычно промокоды публикуют запанибрата в разделе бонусов. Доступны сколько новым, на выдержку вдобавок дотоле зарегистрированным игрокам.
С усиленной верификацией дела обстоят сложнее. После регистрации ее обычно не инициализируют – усиленную верификацию применяют только к тем игрокам, которых заподозрили в нечестной игре (вилки, договорняки, вкладыш сторонних программ). В этом случае ваш аккаунт заморозят, минуя чего с вами свяжется служба безопасности – стоит только будет созвониться с ними по видеосвязи в свой черед ответить повсечастно ряд вопросов, обычно задают вопросы, связанные со ставками, которые вы совершали.
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The player from Portugal has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the issue was resolved.
Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.